FAQs
info@zimswitch.co.zw
+263-242-746620 / +263-242-776742
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You can send up to ZiG 8,000 per transaction, with a monthly limit of ZiG 30,000. For USD transactions, the maximum per transaction is US$500, with a monthly cap of US$1,000.

Either through your bank’s USSD or Mobile Application.

Instantly

Simply register for mobile banking with your bank.

No, to acquire a POS machine, get in touch with your bank.

  • 1. Boost sales by allowing customers to choose their
    preferred mode of payment.
  • 2. Increase your customer base, over 24 financial
    institutions in Zimbabwe are on ZIPIT platform.
  • 3. Convenient and instant payment method.
  • 4. ZIPIT Smart is a reliable and secure method of
    payment.

Issuance of ZIPIT Smart Merchant code is instant upon opening of new account for new account holders or upon submission of ZIPITSmart registration form for existing account holders.

Visit your bank today and complete a form to register to become a ZIPIT SMART Merchant. For existing bank account holders no additional requirements are needed, however new account holders should meet all requirements for opening company account before issuance of Merchant Code.

Any Small to Medium Enterprise business (SMEs) or companies with active bank accounts automatically qualifies or those registered companies who wish to open bank accounts qualify to be ZIPIT Smart Merchants.

YES all phones both Smart and Feature phones can access ZIPIT Smart.

Open either a KYC Lite Account or Main Account with
your Bank.

  • Open a mobile wallet with MNOs that are integrated on ZIPIT platform.
  • Existing bank account holders automatically qualifies to be the ZIPIT Smart users.
  • Banked population with an existing Main account or KYC Lite account will automatically gain access to the product via already existing Mobile Banking Platforms.
  • Customers for MNOs (One Money and Telecash) aggregated on ZIPIT Platform will also automatically gain access to the product. Thus the unbanked market i.e. informal market or the rural market can also access ZIPIT Smart.
  • Low cost choice payment solution.
  • No need for many wallets i.e. Your Bank Account your Wallet.
  • Accessibility-banked & unbanked (with wallets on Zimswitch platform).
  • One stop payment platform- one can make multi-payments i.e. groceries, bills, order purchases and delivery, and Bureau de change services.
  • Instant and Real time remote payments.
  • Contactless solution- the Merchant Code will have a QR Code to enable payment via QR scanning. (Scan, ZIPIT & Go)
  1. Initiate a ZIPIT Smart transaction on your Mobile phone by entering a Merchant Code. The transaction can be initiated via 2 channels .
  2. Confirm Merchant details and amount and send the funds.
  3. Customer confirmation is sent with amount and merchant information after successful bill payment.
  • Bills and Groceries
  • Tithes and Offerings
  • School Fees
  • Goods and services in informal markets

ZIPIT Smart is a mobile based merchant and bill payments solution. It is a new function on the ZIPIT platform that enables the initiation and transfer of merchant payments via a mobile phone to a unique Merchant code instantly.

All banks are expected to resolve exceptions within 48 hours. May we have details on the issue and the bank concerned.

My beneficiary claims they have not received funds transferred through ZEEPAY?

ZEEPAY provides the functionality to recall funds through a ‘Cancellation Request’ service. Please contact your bank to get further instructions on how to recall funds.

I need training on how to use ZEEPAY.

May you please contact your bank to investigate.

I have forgotten my log on credentials?

ZEEPAY is offered through Zimswitch Member banks. May you please contact your bank.

ZEEPAY is an Electronic Funds Transfer(EFT) system which facilitates the interchange of Credit and Debit payments. For further details please following these links

Please note that the Zimswitch API is currently available to Zimswitch member banks only.

By opening an account with any of the local banks, microfinances, Mobile Network Operators that are members of Zimswitch.

Zimswitch supports 4 payment platforms namely ATM. POS. INTERNET. MOBILE (ZIPIT)

The issuing bank is denying services due to various reasons. Please contact your bank and try again later.

For ordinary transactions i.e Purchase or cash withdrawal, please check with your bank the reasons for failures.

There may be some temporary system challenges, please try again later

This usually happen when the account number specified is not correct or does not follow the expected format. Please confirm the account number.

Some banks do not allow ZIPIT transactions to be sent to corporate accounts, please verify if the destination account is not a corporate account.

Visit https://www.zimswitch.co.zw for Zimswitch fees. N.B banks levy a separate fee from Zimswitch. This varies from bank to bank.